Terms & Conditions
Effective Date: May 13, 2025
Last Updated: May 13, 2025
Welcome to Grooso. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services (collectively referred to as the “Platform”). By accessing or using Grooso, you agree to comply with and be legally bound by these Terms.
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1. User Agreement
By registering, browsing, or placing an order on Grooso, you agree that:
You are at least 18 years old or using the platform under parental supervision.
You have read, understood, and agreed to abide by these Terms.
You will not use the platform for any unlawful or unauthorized purpose.
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2. Account Registration & Responsibilities
You must create an account to place orders and access certain features.
You are responsible for maintaining the confidentiality of your account and password.
You agree to provide accurate and complete information.
Grooso is not liable for losses caused by unauthorized account access.
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3. Order Acceptance and Fulfillment
All orders placed on Grooso are subject to availability and confirmation.
We reserve the right to cancel or refuse an order at any time due to stock unavailability, pricing errors, or suspected fraud.
In case of cancellations, prepaid amounts will be refunded as per our Return & Refund Policy.
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4. Pricing & Payment
Prices are listed in INR and are subject to change without prior notice.
Taxes and delivery charges (if applicable) will be mentioned during checkout.
Payments can be made via debit/credit cards, UPI, wallets, or COD (where available).
Grooso uses secure third-party payment gateways and does not store card details.
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5. Shipping, Delivery & Returns
Delivery timelines are estimates and may vary due to unforeseen conditions.
For more information, refer to our Shipping Policy and Return & Refund Policy.
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6. User Conduct
You agree to NOT:
Use Grooso to send harmful, abusive, or illegal content
Misuse platform features (e.g., fake orders, return abuse)
Upload or transmit viruses or malicious code
Interfere with platform functionality or attempt unauthorized access
Violation may result in suspension or termination of your account without notice.
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7. Intellectual Property
All content on Grooso (including logos, graphics, product listings, design, and text) is the property of Grooso or its licensors and is protected under applicable copyright and trademark laws.
You may not reproduce, modify, distribute, or use any part of the platform without prior written consent.
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8. Third-Party Links and Integrations
Grooso may include links or integrations with third-party websites or services. We do not control or endorse their content, and are not responsible for their practices or policies. Users should review their terms separately.
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9. Limitation of Liability
To the maximum extent permitted by law:
Grooso shall not be liable for any indirect, incidental, or consequential damages.
Our total liability for any claim shall not exceed the amount paid by you for the product in question.
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10. Indemnification
You agree to indemnify and hold harmless Grooso, its directors, employees, partners, and affiliates from any claims, liabilities, damages, or legal costs arising from:
Your misuse of the platform
Your violation of these Terms
Any third-party infringement caused by your actions
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11. Termination of Access
Grooso reserves the right to suspend or terminate access to any user account for violations of our Terms, fraudulent behavior, or harm to the platform or its users, with or without notice.
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12. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in [Insert your business’s city – e.g., Rajahmundry, Andhra Pradesh].
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13. Updates to These Terms
We may revise these Terms from time to time. The most current version will always be available on our platform with a revised “Last Updated” date. Continued use of Grooso means you accept any modified terms.
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14. Contact Information
For any queries, complaints, or legal notices, please contact:
Grooso India
Email: groosoindia@gmail.com
Phone: +91 9059936447
Grievance Officer: Mazahar Ahmed
Address: [Insert your registered business address]