Terms & Conditions
Grooso Terms & Conditions
Welcome to Grooso.
These Terms & Conditions (“Terms”) govern your access to and use of Grooso’s platforms, services, applications, websites, products, logistics systems, and related experiences operated by Grooso (“Grooso”, “Company”, “we”, “our”, or “us”).
By accessing or using Grooso, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use Grooso services.
1. About Grooso
Grooso is a multi-service commerce and technology ecosystem that may include:
E-commerce
Quick commerce
Hyperlocal commerce
Delivery services
Customization services
Rental services
Creator and discovery platforms
Digital services
Seller/store ecosystems
Future commerce and technology services
Grooso may operate directly or through sellers, store owners, vendors, logistics partners, creators, or third-party service providers.
2. Eligibility
By using Grooso, you confirm that:
You are legally capable of entering into binding agreements under applicable laws
Information provided by you is accurate and current
You will use Grooso lawfully and responsibly
Grooso may restrict or suspend access if false, misleading, or fraudulent information is detected.
3. User Accounts
Users may be required to create an account to access certain services.
You are responsible for:
Maintaining account confidentiality
Protecting login credentials
Activities conducted through your account
Providing accurate information
Grooso is not liable for unauthorized access resulting from user negligence.
4. Orders & Transactions
When placing orders through Grooso:
Orders are subject to acceptance and availability
Prices may change without prior notice
Certain orders may be cancelled due to stock, operational, pricing, or verification issues
Grooso reserves the right to limit or refuse orders at its discretion
An order confirmation does not guarantee final fulfillment.
5. Pricing & Payments
Prices displayed may include or exclude applicable taxes, delivery charges, convenience fees, or service charges depending on the platform structure.
Grooso may support:
UPI
Cards
Wallets
Net banking
COD
Third-party payment providers
Users agree to provide valid payment information and authorize payment processing.
6. Product & Service Information
Grooso aims to provide accurate product descriptions, images, pricing, and availability.
However:
Minor variations may occur
Colors may differ due to screen settings
Packaging may change
Availability may fluctuate
Errors may occasionally occur
Grooso does not guarantee that all content is always fully accurate, complete, or updated.
7. Seller, Store Owner & Vendor Marketplace
Certain products or services on Grooso may be offered by independent:
Sellers
Store owners
Vendors
Service providers
Brand partners
Grooso may act as a platform connecting users with these parties.
While Grooso may monitor quality and standards, responsibility for certain products, warranties, or fulfillment obligations may rest with the respective seller or provider.
8. Delivery & Logistics
Delivery timelines shown on Grooso are estimated and may vary due to:
Weather conditions
Traffic
Operational limitations
Seller delays
High demand
Technical issues
Unforeseen events
Grooso is not liable for delays caused by circumstances beyond reasonable control.
Users are responsible for providing accurate delivery details and ensuring availability during delivery attempts.
9. Cancellation, Returns & Refunds
All cancellations, returns, replacements, and refunds are governed by the Grooso Return & Refund Policy.
Eligibility may vary depending on:
Product category
Seller policy
Product condition
Verification outcome
Service type
Grooso reserves the right to review and decide refund-related matters.
10. User Conduct
Users agree not to:
Use Grooso unlawfully
Commit fraud or payment abuse
Manipulate pricing or promotions
Upload harmful, offensive, or illegal content
Interfere with platform operations
Attempt unauthorized access
Abuse customer support systems
Harm other users, riders, sellers, or partners
Grooso may suspend or terminate accounts violating these Terms.
11. Reviews, Content & User Submissions
Users may submit:
Reviews
Ratings
Images
Comments
Feedback
Suggestions
By submitting content, you grant Grooso a non-exclusive, royalty-free, transferable right to use, display, reproduce, adapt, and distribute such content for platform and promotional purposes.
Users remain responsible for the legality and authenticity of submitted content.
12. Intellectual Property
All Grooso branding, logos, designs, systems, content, graphics, interfaces, software, and related materials are protected under intellectual property laws.
Users may not:
Copy
Reproduce
Resell
Modify
Reverse engineer
Exploit
any part of Grooso without written permission.
13. Promotions, Offers & Rewards
Grooso may provide:
Coupons
Cashback
Referral rewards
Promotional campaigns
Loyalty systems
Credits
These may:
Have expiry periods
Be subject to conditions
Be modified or withdrawn
Be restricted in misuse cases
Grooso reserves the right to cancel benefits obtained through abuse or fraudulent activity.
14. Platform Availability
Grooso continuously improves and updates its systems.
We do not guarantee uninterrupted or error-free operation of:
Websites
Apps
Delivery systems
Payment systems
APIs
Third-party integrations
Maintenance, technical failures, or operational interruptions may occur.
15. Third-Party Services
Grooso may integrate with or link to third-party platforms, tools, payment systems, logistics providers, or external services.
Grooso is not responsible for third-party:
Policies
Actions
Content
Security
Availability
Users should review applicable third-party policies separately.
16. Limitation of Liability
To the maximum extent permitted by law, Grooso shall not be liable for:
Indirect or consequential losses
Business interruption
Data loss
Profit loss
Delivery delays
Third-party actions
Service interruptions
User misuse of the platform
Grooso’s total liability may be limited to the amount paid for the relevant order or service where legally applicable.
17. Indemnification
Users agree to indemnify and hold harmless Grooso, its affiliates, employees, partners, and representatives from claims, liabilities, damages, losses, or expenses arising from:
Violation of these Terms
Misuse of the platform
Fraudulent activity
Infringement of rights
Illegal conduct
18. Suspension & Termination
Grooso reserves the right to:
Suspend accounts
Restrict services
Cancel orders
Remove content
Terminate platform access
without prior notice in cases involving:
Fraud
Abuse
Policy violations
Security risks
Legal concerns
19. Privacy
Use of Grooso is also governed by the Grooso Privacy Policy.
By using the platform, users consent to the collection and processing of information as described therein.
20. Governing Law & Jurisdiction
These Terms shall be governed by applicable laws of India.
Any disputes arising in connection with Grooso services may be subject to the jurisdiction of courts determined by applicable law and Grooso operational jurisdiction.
21. Changes to Terms
Grooso may update or modify these Terms periodically.
Updated versions may be published on the website or app with revised effective dates.
Continued use of Grooso after updates may constitute acceptance of revised Terms.
22. Contact Information
For legal, policy, or support-related concerns:
Grooso Support
Email: groosoindia@gmail.com
Website: www.Grooso.com