Shipping Policy
Shipping & Delivery Policy – Grooso
Effective Date: May 13, 2025
Last Updated: May 13, 2025
At Grooso, we are committed to delivering your orders swiftly, safely, and efficiently. This Shipping & Delivery Policy outlines how we handle shipping, delivery timelines, and related procedures across our platform.
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1. Delivery Zones
Grooso currently delivers to:
Pan-India for e-commerce products (standard delivery)
Select cities for quick commerce and instant essentials (under Grooso Express)
Local areas for store-based deliveries (Grooso City Mart)
Delivery availability is shown on the product page or during checkout based on your pin code.
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2. Delivery Timelines
2.1 Quick Commerce (Grooso Express)
Delivery Time: Under 30 minutes to 2 hours
Applies to groceries, daily needs, and select essentials in supported cities
2.2 E-Commerce & Nationwide Shipping
Delivery Time: Typically 2–7 business days
Delivery time may vary depending on your location, courier partner, or item type
2.3 City Mart Store Orders
Delivered same day or next day by local store owners (based on availability)
Note: Delivery times are estimates and not guaranteed, especially during high-demand periods or unforeseen delays.
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3. Delivery Charges
Grooso Express Orders: Delivery charges may apply for small-value orders. Free delivery above a threshold (if applicable).
Pan-India Orders: Shipping charges (if any) will be mentioned at checkout.
Local Store Orders: Charges depend on the store policy and distance.
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4. Tracking Your Order
You will receive real-time updates via SMS/email/app notifications once your order is dispatched.
For e-commerce shipments, tracking ID and courier link will be shared once available.
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5. Delivery Attempts & Redelivery
Our delivery agents will attempt delivery at your provided address.
If you are unavailable, a second attempt may be made.
After repeated failed attempts, the order may be cancelled and returned. Refunds (if applicable) will be processed as per our Refund Policy.
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6. Packaging and Handling
All products are securely packed using industry-standard materials to ensure safety during transit.
Perishables and fragile items are handled with special care under temperature-appropriate and shock-resistant packaging methods.
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7. Delays & Exceptions
Grooso is not liable for delays caused by:
Natural disasters, weather conditions, lockdowns
Unforeseen local events or strikes
Incorrect or incomplete address details provided by the customer
In such cases, we will do our best to notify you and assist with rescheduling or refunds if necessary.
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8. Undeliverable Areas
While we strive for extensive coverage, certain remote or restricted areas may not be serviceable. You’ll be notified at checkout if delivery is not available to your location.
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9. International Shipping
Grooso currently operates only within India. International shipping is not available at this time.
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10. Contact for Delivery Issues
For issues related to shipping, delays, or delivery confirmation:
Email: groosoindi
a@gmail.com
Phone: +91 9059936447
Grievance Officer: Mazahar Ahmed
We aim to resolve delivery-related queries within 24–48 hours.