Privacy Policy
Services Covered Under This Policy
This Privacy Policy may apply to all current and future Grooso services including:
Grooso Nationwide
Grooso Express
Grooso City Mart
Grooso Creatify
Grooso Services
Grooso Rental
Grooso Discover
Grooso Fresh
Grooso Originals
Future Grooso products, tools, platforms, and integrations
2. Information We Collect
A. Information You Provide
We may collect information you voluntarily provide, including:
Name
Mobile number
Email address
Delivery and billing addresses
Payment details
Business/store information
Account credentials
Profile details
Uploaded content, reviews, chats, or media
Customer support conversations
B. Device & Technical Information
When you use Grooso, we may automatically collect:
Device information
IP address
Browser type
Operating system
App version
Device identifiers
Log information
Network and performance data
This helps us improve security, stability, fraud prevention, and platform performance.
C. Location Information
Grooso may collect precise or approximate location information to:
Enable deliveries
Improve logistics accuracy
Show nearby stores and services
Improve hyperlocal experiences
Optimize rider allocation and delivery routing
You may disable location access through your device settings, though certain features may not function properly.
D. Transaction & Usage Information
We may collect information related to:
Orders and purchases
Search activity
Wishlist and cart activity
Browsing behavior
Product interactions
Delivery preferences
App usage patterns
Referral activity
Rewards and promotional participation
3. How Grooso Uses Your Information
We use information to:
Process orders and payments
Deliver products and services
Provide customer support
Improve delivery systems and logistics
Personalize recommendations and experiences
Improve app and website performance
Detect fraud, abuse, or suspicious activity
Enable seller, vendor, rider, and store operations
Send important notifications and updates
Conduct analytics and business insights
Improve future products and innovations
Comply with legal obligations
4. Grooso’s Privacy Philosophy
Grooso believes users should understand how their information is used.
We aim to build systems that are:
Transparent
Secure
User-respectful
Permission-driven
Privacy-conscious
Grooso does not sell personal user data to third-party advertisers.
5. Sharing of Information
We may share limited necessary information with:
A. Sellers, Store Owners & Vendors
To fulfill orders and provide services.
B. Delivery & Logistics Partners
To enable pickups, deliveries, tracking, and support.
C. Payment & Financial Partners
To process secure transactions and refunds.
D. Technology & Cloud Providers
For hosting, analytics, notifications, customer support, and infrastructure services.
E. Legal Authorities
If required by law, legal process, fraud investigation, or safety concerns.
6. Data Security
Grooso uses reasonable administrative, technical, operational, and security safeguards to protect user information against:
Unauthorized access
Data misuse
Alteration
Loss
Theft
Destruction
However, no digital platform can guarantee absolute security.
Users are responsible for maintaining account confidentiality and protecting login credentials.
7. User Controls & Rights
Depending on applicable laws, users may have rights to:
Access their information
Update profile details
Request deletion of data
Revoke permissions
Disable notifications
Delete their account
Request information regarding stored data
Requests may be reviewed subject to legal, fraud prevention, operational, or compliance obligations.
8. Cookies & Tracking Technologies
Grooso may use cookies and similar technologies to:
Improve platform performance
Remember preferences
Enable secure login sessions
Analyze usage behavior
Improve recommendations and user experience
Users may control cookies through browser settings.
9. Children’s Privacy
Grooso services are not intended for individuals below the age permitted under applicable laws without parental or guardian supervision.
We do not knowingly collect sensitive personal data from children unlawfully.
10. Third-Party Services
Grooso may contain links, integrations, or services operated by third parties.
We are not responsible for the privacy practices, content, or policies of third-party platforms or services.
Users are encouraged to review their respective policies separately.
11. AI, Recommendations & Smart Systems
Grooso may use automated systems, analytics, AI-based recommendations, smart logistics systems, and algorithmic technologies to improve:
Product discovery
Delivery efficiency
Fraud prevention
Search relevance
User experience
Platform optimization
These systems are designed to improve operational quality and customer experience.
12. Data Retention
Grooso may retain information for as long as necessary for:
Operational purposes
Legal compliance
Fraud prevention
Taxation and accounting
Dispute resolution
Platform security
Retention duration may vary depending on the type of data and legal requirements.
13. Changes to This Privacy Policy
Grooso may update this Privacy Policy periodically.
Updated versions may be posted on our website or application with revised effective dates.
Continued use of Grooso after updates may constitute acceptance of revised policies.
14. Contact Us
For privacy-related questions, requests, or concerns:
Grooso Support
Email: groosoindia@gmail.com
Website: www.Grooso.com