Privacy Policy
Privacy Policy – Grooso
Effective Date: May 13, 2025
Last Updated: May 13, 2025
At Grooso ("Company", "we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively referred to as the “Platform”). This policy applies to all users in India.
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1. Collection of Personal Information
We collect information that is necessary to provide our services efficiently and securely. This includes:
1.1 Information You Provide
Full Name, Email Address, Mobile Number
Delivery and Billing Addresses
Payment details (processed via secure third-party gateways)
Identity verification details (where required)
Feedback, reviews, and customer service interactions
1.2 Information Automatically Collected
Device and Browser Information (IP address, OS, version, language)
Usage Patterns (pages viewed, time spent, interaction logs)
App Crash Logs and Diagnostics
Geo-location data (with your consent)
1.3 Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Maintain login sessions
Store cart and order preferences
Analyze traffic and user behavior
Serve personalized content and advertisements
You may manage cookie preferences in your browser/app settings.
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2. Use of Personal Information
We use your information to:
Process orders, returns, and payments
Deliver products and manage logistics
Communicate order confirmations, delivery updates, and offers
Personalize recommendations and shopping experience
Prevent fraud and ensure platform security
Conduct analytics to improve services and performance
Comply with applicable legal obligations
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3. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
3.1 Service Providers
Delivery partners
Payment gateways
Cloud hosting, data storage, and IT services
Customer service, marketing, and communication platforms
3.2 Legal Authorities
To comply with court orders, government regulations, or legal processes
To enforce our Terms of Use or protect Grooso’s rights, property, or users
All third parties are bound by strict confidentiality and data protection obligations.
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4. Your Rights & Choices
You have the right to:
Access and update your personal data through your Grooso account
Request account deletion or data erasure (subject to legal retention)
Opt-out of marketing communications
Withdraw consent for specific data processing
To exercise these rights, email: groosoindia@gmail.com
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5. Data Retention
We retain personal information:
As long as your account is active
For as long as necessary to fulfill the purposes outlined in this policy
To comply with regulatory or legal requirements (e.g., tax, accounting)
Data is securely deleted or anonymized after the retention period.
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6. Data Security Measures
We implement industry-standard technical and organizational measures, including:
SSL encryption for data in transit
PCI-DSS compliant payment processing
Access control and multi-factor authentication
Routine data audits and system monitoring
Despite our best efforts, no system is entirely immune to risks. We encourage you to safeguard your credentials and report suspicious activity.
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7. Children’s Privacy
Grooso is not intended for users under the age of 13. We do not knowingly collect personal data from minors. If discovered, such data will be deleted promptly.
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8. Third-Party Sites & Services
Our platform may link to third-party sites or integrate services (e.g., Razorpay, Google Analytics). These are governed by their own privacy policies. Grooso is not responsible for their practices.
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9. Grievance Officer
In compliance with the Information Technology Act, 2000 and the IT Rules, 2021, the details of the Grievance Officer are:
Name: Mazahar Ahmed
Email: groosoindia@gmail.com
Phone: +91 9059936447
Address: [Add your registered business address here]
We will acknowledge and respond to grievances within 15 working days.
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10. Policy Updates
We may revise this Privacy Policy from time to time. Updated versions will be posted with a revised effective date. Continued use of Grooso after such updates constitutes your acceptance.
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11. Contact Us
For any queries or feedback regarding this Privacy Policy, please contact:
Grooso India
Email: groosoindia@gmail.com
Phone: +91 9059936447
Website: www.grooso.com