Terms & Conditions
1. Introduction
Welcome to Grooso ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and mobile application (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree, please refrain from using the Platform.
2. User Accounts
Account Creation: To place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security: Notify us immediately if you suspect any unauthorized access to your account.
3. Products and Services
Product Information: We strive to provide accurate product descriptions and ensure availability. However, we do not guarantee that products will always be in stock or as described. Images are for representation purposes only.
Third-Party Listings: Some products may be offered by third-party sellers. We are not responsible for the quality, accuracy, or legality of the products listed by these sellers.
4. Orders and Payments
Order Acceptance: All orders are subject to acceptance by us. We reserve the right to cancel any order due to product unavailability, errors in pricing or product information, or any other reason.
Payment Methods: Payments must be made through the methods specified on the Platform. Ensure that your payment information is accurate and complete.
5. Delivery
Delivery Times: Estimated delivery times are provided for reference and may vary due to factors beyond our control.
Delivery Address: Ensure that your delivery address is accurate. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
6. Cancellations, Returns, and Refunds
Order Cancellations: You may cancel an order without charge at any time before we accept the order. Once the order is accepted, cancellations may not be possible.
Returns and Exchanges: You may request a return or exchange of products provided they are sealed, unused, and in their original condition, and the request is made on the same day of delivery. Returns or exchanges will not be accepted if the product packaging is opened or the product is used/consumed, either in part or otherwise.
Refunds: Refunds for eligible returns will be processed within seven (7) business days from the date of verification and confirmation of the refund request.
7. User Conduct
You agree not to:
Unlawful Use: Use the Platform for any unlawful purposes or in violation of any applicable laws.
Prohibited Content: Post or transmit any harmful, defamatory, obscene, or otherwise objectionable content.
8. Intellectual Property
All content on the Platform, including trademarks, logos, and images, is our intellectual property or that of our licensors. Unauthorized use is prohibited.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform or for any delays or failures beyond our control.
10. Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
11. Modifications
We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms are governed by the laws of [Your Country/State], without regard to its conflict of law principles.
13. Contact Us
For any questions or concerns regarding these Terms, please contact us at Grooso.inc@gmail.com