Payment Policy

Payment Policy – Grooso

Effective Date: May 13, 2025

Last Updated: May 13, 2025

This Payment Policy outlines the terms and conditions for transactions made on Grooso, whether through our website or mobile app. By placing an order, you agree to the terms outlined herein.

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1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

1.1 Online Payments

Credit/Debit Cards: Visa, MasterCard, RuPay, American Express

UPI: Google Pay, PhonePe, Paytm, BHIM, etc.

Net Banking: Supported by major Indian banks

Wallets: Paytm, PhonePe, Amazon Pay (where integrated)

1.2 Cash on Delivery (COD)

Available for select locations and order values

COD limit may vary based on your order history or location

We reserve the right to disable COD for accounts with suspicious or frequent cancellations

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2. Payment Security

All payments are processed through PCI-DSS compliant and SSL-encrypted payment gateways.

Grooso does not store your card or bank details on its servers.

Transactions are authorized only after multi-level authentication from your bank or wallet provider.

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3. Payment Confirmation

Once your transaction is successful, you will receive an email/SMS confirmation along with a digital invoice.

In case of failure, the payment will not be deducted or will be refunded automatically within 5–7 business days, depending on your bank.

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4. Refunds

Refunds for cancelled or returned orders (prepaid) will be:

Credited to the original payment method, or

Transferred to your UPI/bank account (in case of COD orders, after bank details are submitted)

Please refer to our Return & Refund Policy for complete details.

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5. Cancellation & Payment Reversal

If an order is:

Cancelled by the user before dispatch: full refund will be issued for prepaid orders.

Cancelled due to product unavailability or any issue from our end: full refund will be processed.

Not delivered due to incorrect address or repeated delivery failures: refund eligibility will be reviewed.

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6. Payment Disputes

If you notice unauthorized charges or incorrect billing, please:

Provide order details and transaction ID for resolution

We aim to resolve all billing disputes within 5–7 business days.

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7. Taxes & Charges

All prices displayed are inclusive of GST unless otherwise stated.

Delivery charges (if applicable) will be shown during checkout.

Any promotional discounts or coupons will be applied before final payment.

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8. Policy Changes

We may update this Payment Policy from time to time. Any changes will be posted here with a revised effective date. Continued use of Grooso constitutes your acceptance of the revised terms.

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9. Contact Information

For payment-related queries, contact:

Grooso India

Email: groosoindia@gmail.com

Phone: +91 9059936447

Grievance Officer: Mazahar Ahmed